Top 5 ways to resolve Sony XM4 Not Connecting With Windows 11/10

Mar. 28, 2023 / Updated by Renata to Windows 11


The Sony XM4 is a popular wireless noise-cancelling headphone model which is successor to the highly regarded Sony WH-1000XM3 model.

The XM4 offers several improvements over its predecessor, including better noise cancellation, improved sound quality, and better connectivity options. It also has some new features such as multi-point connectivity, which allows the headphones to be connected to two devices simultaneously.

Overall, the Sony XM4 is a high-quality headphone option that provides excellent noise cancellation and sound quality. It is a great choice for those who are looking for a premium headphone experience.

How to Fix Sony XM4 Not Connecting to Windows PC or MAC?

Depending on computer settings and versions, the same problem may require different solutions. This requires you to try the following solutions one by one until you solve your own problem.

There are several solutions for all users to fix the Sony XM4 not connecting issue:

Solution1. Reboot The PC

Solution2. Check Bluetooth Settings

Solution3. Update Bluetooth Driver

Solution4. Replace Another Bluetooth Device

Solution5. Re-pair The Headphones

Solution1. Reboot The PC

The installation of some programs needs to rewrite the Windows system registry, and it can be used normally after restarting

After Windows is running, the system and the required software run in memory. When a running program fails to close or correct an error, the computer needs to be restarted, and the contents of the memory will be cleared, and the software will be normal.

There are too many things running in the memory and virtual memory, causing the system to run very slowly. After restarting and clearing, the system runs faster.


Solution2. Check Bluetooth Settings

Make sure Bluetooth is turned on and that your headphones are in pairing mode

Move1. Reset your headphones

Press and hold the power button and the NC/Ambient button simultaneously for about 7 seconds until the indicator light flashes.

Move2. Check the Bluetooth Setting on both device

All Bluetooth devices have an button to turn on/off the Bluetooth, that you can enable the Bluetooth device by go to the quick settings panel on Windows 11.

Then do the same with your XM4. Please turn it off and on again by pressing the power button for 7 seconds. Once this is done, try connecting them again.

Try the next solution if you are still stuck with the XM4 not connecting.

Move3. Make sure your headphones are in pairing mode

Press and hold the power button for 7 seconds until the indicator light flashes quickly in white.

Solution3. Update Bluetooth Driver

Updating Bluetooth drivers can offer several benefits, including:

Improved Performance: Updating the Bluetooth drivers can help improve the overall performance of your device, especially when it comes to wireless connectivity. This is because outdated drivers can cause connection issues, slow transfer speeds, and other performance problems.

Compatibility: Newer Bluetooth drivers often come with updated compatibility features, ensuring that your device can work with the latest Bluetooth-enabled devices and technologies.

Security: Outdated drivers can also be vulnerable to security threats, leaving your device open to malware and other cyberattacks. Updating your Bluetooth drivers can help ensure that your device is secure and protected.

Bug Fixes: Updating Bluetooth drivers can also fix bugs and issues that may be present in the older drivers. This can help improve the stability and reliability of your device.

Overall, updating Bluetooth drivers can help ensure that your device is working at its best and provide you with a better user experience.


Download the Driver Talent and update the Bluetooth driver, which can fix the Sony XM4 not connecting to Windows issue.

Download Driver Talent

Driver Talent can scan your computer drivers statue, provides all drivers version, not limited to Bluetooth drivers.


Solution4. Replace Another Bluetooth Device

If all solutions failed to fix the Sony XM4 not working issue, you might need to replace another Bluetooth device and check if the original Bluetooth headset is damaged

Remove any other Bluetooth devices: If you have other Bluetooth devices connected to your computer, disconnect them to ensure that your headphones can connect properly.

Solution5. Re-pair The Headphones

On your Windows PC or MAC, go to Bluetooth settings, select your headphones and click "Forget this device". Then put your headphones in pairing mode and try pairing them again.

In this way, you might fix the XM4 not working issue.

If none of these steps work, you may want to contact Sony support for further assistance.

Tags: sony,  bluetooth, 

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