In normal case, you'll receive the licence code along with the order details within one hour after the order successfully processed.
1. If you don't receive the email and code:
If you don't receive this email, please make sure you placed the order successfully. Also, check if the email is falsely tagged and delivered to the SPAM folder.
If you do not receive the confirmation e-mail even after 12 hours, it might be due to the internet problem or system glitches. In this case, please contact our support team via the support email: support#drivethelife.com (Please replace # with @ when sending the email).
2. If the registration code received is invalid:
At first, please make sure the code you entered into the activation frame is correct. The code is case sensitive without trailing blank. In order to avoid typing errors, you'd better copy and paste the code from the email you received.
If everything has been properly done and the problem still exists, please contact our support team via the support email: support#drivethelife.com (Please replace # with @ when sending the email).
3. If you received the code but lost/forgot it:
If you lost/forgot the code or accidentally deleted your order information email, please refer to MyCommerce Oder Search page to locate your order. After the order is located, you can find your order details, resend your order information email, and so on.
MyCommerce Order Search page: http://www.mycommerce.com/order-searchNote:
1. Please attach your order receipt in the email.
2. We will respond within 24 hours on working days.