If you have any questions on using the software or want to be a partner with us, please feel free to contact us. We will be very glad to hear from you. Usually, we will respond within 24 hours on workdays.
1. If you contact us for order issues, such as, didn't receive the license key after paid, the key is not working, etc., please provide at least one of the following information: > The order ID. > The email address you used to place the order. > Your name you used to place the order.
2. If you contact us for an exact device driver issue, please provide the following information so that we can learn better about your issue, thus offer better assistance:
> Your system OS and bit number.
> The screenshot of the driver scan result. (Captured from Driver Talent > Scan > Driver Status)
> The screenshot of the device manager with the exact device expanded. (Below is the example of network adapter)
3. If the driver repair/update is failed, please provide the following information so that we may find a correct driver for you: > Your sysetem OS and bit level. > The device's hardware Ids.(If you don't know how to find the hardware Ids, please go to technical FAQs, and locate the bullet 8 to get step-by-step guide.)