HID Compliant Mouse Not Working? Try These Solutions

Jun. 09, 2025 / Updated by Seraphina to Windows 10

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Some Windows users have reported issues with their HID-compliant mouse not working properly—such as a frozen cursor, unresponsive clicks, or the device not being recognized at all.

This article will explore the common causes of HID-compliant mouse failures and offer practical solutions to help you restore full mouse functionality quickly.

1. What Is a HID-Compliant Mouse?

A HID-compliant mouse is a standard USB or Bluetooth input device that can be recognized by Windows using generic drivers, without the need for dedicated software. It supports basic operations like movement, clicking, and scrolling, and represents the default mode for most mouse.

2. Common Symptoms of a Non-Working Mouse

The mouse cursor does not move at all
Mouse clicks are unresponsive
Device Manager shows the mouse as an "Unknown Device" or with a yellow exclamation mark
Windows displays the error "This device cannot start (Code 10)"
The mouse works intermittently or only occasionally

3. Possible Causes of Mouse Malfunction

Hardware connection issues: Loose USB ports, damaged cables, or faulty mouse hardware.
Driver problems: Corrupt or conflicting system drivers.
Power management settings: Windows may disable USB ports to save power.
System updates or software conflicts: Driver compatibility issues after Windows updates or conflicts with recently installed software.
Malware or virus interference: Malicious software might disrupt mouse drivers or system settings.

4. Solutions to Restore Mouse Functionality

1). Check Hardware Connections

Unplug and reconnect the mouse; try a different USB port.

Test with another mouse to confirm if the issue is hardware-related.

For wireless mouse, check the battery or re-pair the device.

2). Update the Mouse Driver

Outdated or incompatible drivers are a common cause of mouse failures. Using a driver update tool like Driver Talent can automatically detect and install the correct driver, saving time and reducing the risk of errors.

Download Driver Talent

Download and install the latest version of Driver Talent. Launch the software and click "Scan".
Locate the mouse driver in the results and click "Update".

driver-update

Restart your computer to apply changes.

3). Disable USB Selective Suspend

Open Control Panel > Power Options > Change plan settings.

Click "Change advanced power settings".

Find "USB settings" > "USB selective suspend setting" and set it to "Disabled".

disable-usb-selective-suspend

Save changes and restart your PC.

4). Run Hardware and Devices Troubleshooter

Go to Settings > Update & Security > Troubleshoot.

Click "Additional troubleshooters", then select "Hardware and Devices".

Click "Run the troubleshooter" to let Windows detect and fix issues automatically.

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5). System Restore or Windows Update

If the issue started after a recent update, try restoring the system to a previous restore point.

Check for new Windows updates and install the latest patches to resolve known compatibility issues.

6). Scan for Malware

Run a full system scan using a reliable antivirus program.

Remove any detected malware to restore system integrity.

5. Tips to Prevent HID-Compliant Mouse Issues

Regularly check and clean USB ports and mouse connections
Avoid frequent unplugging to minimize hardware wear
Keep Windows and drivers up to date
Install software only from trusted sources to reduce malware risk