Nov. 29, 2018 / Updated by Bessie Shaw to Windows 10
“Hello, Windows machine stopped working after the update. So I did the automatic repair and chose to delete all the files. The repair completed 100% without any problem. However, now the machine keeps going back to the screen that says ‘Why did my PC restart?’. Please see the image below. I was able to connect to WiFi. However, it keeps going to this screen again and again. Please help.Thank you in advance.” – Quoted from Microsoft Community
Many users have reported the “Why did my PC restart?” infinite loop issue when deploying Windows 10 version 1703 (also known as Windows 10 Creators Update) or Windows 10 version 1709 (also known as Windows 10 Fall Creators Update) before. Recently, there are still some users troubled by this issue when downloading Windows 10 ISO files. To help these users address the “Why did my PC restart?” infinite loop issue, this post is created. If you are among these users, read on to try the recommended methods below.
Make sure that your network connection is available. If you are using WiFi, try to restart your WLAN adapter. Or you can also try to change your network connection by connecting the network cable to your computer. If the “Why did my PC restart?” infinite loop issue is caused by the network problem, this method could help.
According to some users who are struggling with the “Why did my PC restart?” infinite loop, formatting the hard drive on another available computer can help troubleshoot the issue. You can also have a try. Remove your hard drive from the computer that is stuck in the “Why did my PC restart?” infinite loop. Then insert the hard drive into another available computer to format it. When the formatting is completed, plug it back and restart the computer to see if the infinite loop is gone.
If you are stuck in the “Why did my PC restart?” infinite loop, the first thing you need to do is to get out of the loop. The easiest way is to force shut down your computer by holding the power button three times to access the recovery mode. Then try to run Startup Repair to get rid of the issue. This post is for your reference: How to Run Startup Repair in Windows 10, 8, 7.
If the methods above don’t work for you, another method you can try is to perform a clean install. You need to download and create a bootable copy from a working computer first. And then follow the steps in this post to perform a clean install: How to Perform a Clean Install of Windows 10 from Windows 8.1, 8, 7.
Hope this post could be helpful to you and the “Why did my PC restart?” infinite loop issue could be resolved favoringly. If you need further assistance, leave comments below to let us know. We will try our best to help you. If you are finding solutions to other computer issues, the Resource section on this site may be exactly what you need.
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