Apr. 23, 2019 / Updated by Bessie Shaw to Windows 10
Windows 10 users often come across the Windows driver removal problem. Due to the automatic backup feature, Windows 10 will prevent users from completely removing drivers and will restore the driver installations when the drivers are deleted or broken. This may trigger a failure of uninstalling problematic drivers.
That's why it seems there are no problems with the device drivers in Device Manager or the drivers are in the latest versions, but the computer is still stuck on no sound issue, no Wi-Fi available hitch, display problems, etc..
There are two known ways to uninstall drivers on Windows 10, but sometimes, the methods cannot remove the programs clearly due to the Windows 10 features we've mentioned above. Here we still show you the methods:
Step 1. Open Run with Windows shortcut keys Win + R.
Step 2. Type into control and hit the Enter key.
Step 3. In Control Panel, go to Programs and Features.
Step 4. Right-click the driver and select Uninstall.
Step 5. Restart the PC.
Step 1. Use shortcut keys Win + X on Windows 10.
Step 2. Select Device Manager.
Step 3. Expand the entry. Right-click the problematic device and select Uninstall device.
Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
Step 5. Reboot the computer.
The two solutions above can help to delete a certain device, but you cannot completely remove the driver when you improperly install the program, especially with the second method. After you restart the machine, Windows 10 will still recognize the broken, incorrectly configured or incompatible driver, even if you've installed the appropriate one.
Windows 10 will detect drivers stored in C:\Windows\System32\Drivers during the PC startup, which has not been removed actually. Besides, if there is a damaged driver, Windows 10 will restore the working one from a backup folder during the restart.
To solve such a "failed driver uninstallation" issue or to completely delete unnecessary drivers, you can follow the steps below.
Before we begin, let's learn about some important driver-related folders in your drive (C:).
You can find the .sys files of the exact device driver in the folder Drivers.
Some .inf files are saved in the folder Inf. The file names are not the original names of the driver package but are called in forms of oem#.inf or oem#.pnf (# stands an appropriate number).
This folder FileRepository stores all the driver package backups.
You have those .dll components of the drivers in the folder System32.
Here we'll take the sound card device as an example to help you understand how to clearly delete a device driver from Windows 10 computer.
1. Open Device Manager and go to the sound device whose driver you need to uninstall.
2. Double-click the device to open the device Properties, and click Driver tab. Then click Details button to open the Driver File Details box.
3. Check those driver file details. Write down those file names in .sys format in c:\windows\system32\drivers. For example, here we have drmk.sys, ksthunk.sys, portcls.sys and RTKVHD64.sys on the list.
4. Back to the Properties of the device and go to Details tab.
5. Select Inf name from the drop-down menu of Property. Then write down the information displays in Value. Here we have oem18.inf in the box.
Then you need to find out the corresponding folder that stores the driver backup in C:\Windows\System32\DriverStore\FileRepository. Let's go to Step 2.
If you received an error message after your driver installation, you can easily find out the backup folder in Device Manager: device Properties > Events tab > Information. But if there's no such content in the box, you can use a command to check the corresponding folder.
1. Use shortcut keys Win + S (or directly use your search bar on Taskbar). Type into cmd and press the Enter key.
2. Right-click the icon and select Run as administrator.
3. Type into the command: pnputil /enum-drivers > c:\drivers.txt. Hit the Enter key.
4. Then go to your C: drive and open the .txt file generated just now. Scroll down and navigate to the device whose driver runs into a problem. Here we can see the Published Name of the sound card, namely oem18.inf, which is what we've recorded in Step 1.
5. Then you need to take down the Original Name, hdxrt.inf, and look for the folder in C:\Windows\System32\DriverStore\FileRepository that starts with the same name.
Open the folder and you will see all the driver backup files of the device. You can group the files in Date modified. Then find out the exact driver installer stored in this folder.
We've had those .sys files, .inf files and driver backups we need in the three folders. Now we need to delete those driver-related files from the folders in this step.
Note: If you don't want the backup anymore, you can delete it. To prevent sudden system issues, like "display driver stopped responding and has recovered" error, WiFi adapter not working problem, mouse and keyboard not working, etc., we recommend you transfer the file to other drives.
If you have no access to change the files in the three folders, you can change to your administrator account, or do the following to unlock the access permissions.
1. Right-click the folder, for example, FileRepository. Select Properties.
2. Go to Security tab and click the Advanced button.
3. Click Change beside Owner. Type into your current Windows account and click OK. Then you'll see the account change.
4. Click OK of the Advanced Security Settings for FileRepository. Click OK on the Properties box. Then repeat 1 - 2. Click the Change permissions button.
5. Click the Disable inheritance button.
6. Click Remove all inherited permissions from this object.
7. Then click the Add button above the Disable inheritance button.
8. Click Select a principal. Then type into your current account and click OK.
9. Check the option Full control and the option Only apply these permissions to objects and/or containers within this container.
10. Click OK to get the full control of FileRepository.
After that, you can remove the driver installer or other driver-related files in the folder.
The last step is to clean those driver registry entries that feature in automatic driver recover in Windows Registry.
Note: Registry Editor is a database storing important Windows data. You'd better backup registry before any changes in case other serious computer crashes occur, such as black screen issue, boot loop glitch, blue screen error, etc..
1. Open Run with shortcuts Win + R.
2. Type into regedit and press the Enter.
3. Expand the entries in Registry with the following path:
4. On the left side, scroll down and look for those entries that contain related information of the device driver you are going to delete. For example, we will remove Realtek sound card driver and we have the entries:
So we need to right-click to delete all of the corresponding .sys files and .dll files.
5. Then go to HKEY_LOCAL_MACHINE\SYSTEM to check if there is the services entry. If so, delete related driver keys under the entry.
After all of the 4 steps above, now you have completely removed the device driver from Windows 10. Restart the computer to make the changes take effect, and then you can download and install a new driver version to keep your Windows device up-to-date.
If you find it time-consuming to search proper driver downloads, or if you prefer a one-click solution, you can use Driver Talent. It is a reliable and professional Windows drivers download and update utility.
You can get and install the best-matched and safe driver updates you need in seconds. Also, you can use the software to quickly uninstall device drivers. Click the button above to save your time.
Here are 3 easy steps to update or uninstall drivers on your Windows laptop or desktop:
Step 1. Click the Scan button after you launch Driver Talent. It will automatically detect those missing, outdated or broken drivers.
Step 2. If you are going to update drivers, click the Update button directly after the scanning. The utility will download the compatible driver version for your machine.
If you want to remove some drivers, go to the Uninstall menu. Highlight the device and click the Uninstall button to delete the driver.
Step 3. Reboot to make the newly driver download or the driver change take effect.
Note: You'd better back up your drivers before any driver changes in case other system problems occur suddenly.
That's it. All of the above are possibly the best ways to remove drivers completely from a Windows 10 computer. If you still fail to uninstall or delete the unnecessary/bad drivers, you can drop a line below in the comment section, or click the left menu on this page for more technical support. If you have any other Windows 10-related issues, see Windows 10 section on this site.
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