Aug. 15, 2018 / Updated by Bessie Shaw to Windows 10
“I have a Lenovo ThinkPad X270 and I can't use fingerprint reader after I upgraded the OS to Windows 10 Version 1803 (OS Build 17134.48). I have checked the Biometric settings in Device Manager and the Synaptics WBDI (SGX enabled) device is showing the following status. Please help me.” -From Lenovo Community
According to the users’ discussion in the community, not only Lenovo ThinkPad X270, but also other models of Lenovo laptops like ThinkPad X1 Carbon (5th Gen), ThinkPad X1 Yoga and ThinkPad P51 are suffering the same issue. The fingerprint readers of their Lenovo notebooks do not work after Windows 10 April 2018 Update 1803. To troubleshoot Lenovo laptop fingerprint reader not working issue, the top 3 workarounds are listed below. If you are also nagged by this nettlesome issue, just read on and have a try.
To fix fingerprint reader not working issue after Windows 10's April 2018 Update (1803), the first workaround you can try is to uninstall the Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager, and then re-enroll your fingerprints. Follow the steps below:
Step 1. Open the Control Panel and find Programs.
Step 2. Click Uninstall a program under the Programs.
Step 3. Find Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager in the program list, and then right click it to uninstall it.
Step 4. Click the Start button to open the Settings.
Step 5. Select Accounts in the Settings.
Step 6. Choose "Sign-in options" on the left. Scroll to Windows Hello and click Set Up in the Fingerprint section.
Step 7. Click Get started in the Windows Hello setup.
Step 8. Enter your PIN.
Note: If you don't have a PIN, you need to set up one at first. Refer to this post: How to set up PIN code in Windows 10.
Step 9. Put one of your fingers on the fingerprint reader to scan it.
Step 10. Choose Add Another if you want to repeat the process with another finger, or you can choose to close the program.
According to some users, they suffered the fingerprint reader not working issue with the error message of "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". This issue usually occurs after a Windows OS update. It is caused by the conflict between the outdated drivers and the updated system. To troubleshoot such an issue, you need to update your Synaptics WBDI driver to the newest version.
To update the Synaptics WBDI driver manually, you need to uninstall the driver in the Device Manager firstly. Then find the updated driver in the Lenovo official website and download it. After you install the newest version of the Synaptics WBDI driver, the fingerprint reader not working issue may be resolved.
However, some users rendered that they still failed to fix the issue after they installed the new Synaptics WBDI driver for their laptop models such as ThinkPad X1 Carbon and ThinkPad P51. If you are one of these users, here is a tip for you. You can download the 5.2.3527.26 version Synaptics WBDI driver at first. After the installation of 5.2.3527.26 driver is finished, download the latest 5.2.3531.26 version driver and install it. Many users have tried this method and it works.
If you don’t want to update the Synaptics WBDI driver manually by yourself or you are just a computer novice, a reliable driver update tool like Driver Talent will be your good helper. It will find out all your outdated drivers quickly and automatically update them to the newest version in minutes for your Lenovo laptop. Click the download button below to get Driver Talent and follow the easy steps to fix the issue right now.
Step 1. Launch Driver Talent and click the “Scan” button to scan your laptop.
Step 2. Click “Update” to update all your outdated drivers in the driver list. Driver Talent will automatically download and install the most suitable driver version for you.
Step 3. Reboot your laptop to have the update take effect.
Hope the Lenovo laptop fingerprint reader not working after Windows 10 1803 Update issue can be fixed after you try the above top 3 workarounds. More solutions to other Lenovo laptop issues can be accessed below:
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