Fix: KB4015217 Update Failed before Windows 10 Creators Update

Jun. 24, 2022 / Updated by Helia to Windows 10

It is two weeks since Microsoft has rolled out the Windows 10 Creators Update. Most of the users are too impatient to wait for the update push as days and weeks fly, but some of the Windows 10 computers are still stuck on the KB4015217 cumulative update for Windows Anniversary Update (version 1607) before getting the Windows 10 Creators Update (version 1703) notification.


This issue often appears on Windows 10 Enterprise editions. When the users get the KB4015217 update, they allow the cumulative update online for Windows 10 x64/x86 and have a 100% download from the Microsoft. But when it comes to the PC restart, the update only goes to 7% or so and then immediately begins reverting changes in stating it failed. Such endless reboot loop or installation repeats and always fails. And the users won’t get the notes asking for the Windows 10 Creators Update. On the other hand, machines running Windows 10 Enterprise editions are prevented from update to the Creators Update because the Update Assistant or the Media Creation Tool doesn’t support the Enterprise and Education editions of Windows 10.

How frustrated! Are there any ways to stop such failed messages for this particular update and helps us to experience the new features of the CU? Below are top 3 methods for you to install the KB4015217 update successfully or skip the cumulative update for the Windows 10 Creators Update.

See Also:How to Fix Windows 10 Creators Update Install Stuck Issue

Way 1. Manually Install the KB4015217 Cumulative Update on Your Windows 10 AU Computer

If the online update of cumulative update KB4015217 always gets your computer stuck at a black screen with the Windows logo and the white loading circle when it is performing a regular backup, then you can install the update manually to fix the problem.

  1. 1. Go to Microsoft Update Catalog and do a search for the KB4015217.

  2. 2. Download the .msu file compatible with your Windows product.

  3. 3. Open the folder where you’ve saved the file just now.

  4. 4. Run the .msu file and follow the on-screen instructions to install the KB4015217 update.

After several PC Restarts, you will complete the install, and you’ll get the messages in Settings asking you to update to Windows 10 Creators Update.

Way 2. Use Windows Update Troubleshooter to Fix KB4015217 Install Failing before the Windows 10 Creators Update

If the manual install doesn’t work, you need to troubleshoot the update errors on your Windows 10 to see if there are corrupted files or other faulty causes.

  1. 1. Download the Windows Update Troubleshooter from Microsoft site.

  2. 2. Run the latestwu.diagcab file you’ve downloaded just now.

  3. 3. Highlight the Windows Update.

  4. 4. Click the Next button to start the issue detecting.

  5. 5. Select the Try troubleshooting as an administrator.


Follow the on-screen instructions to solve the problem that prevents the PC from updating. Once the troubleshooting finishes, you can check the troubleshooting report and fix the problems. After that, you can install the KB4015217 update online or manually and then get the Windows 10 Creators Update.

Way 3. Hide and Skip the KB4015217 Update and Install the KB4013214 to Get the Windows 10 Creators Update

Though KB4015217 update is a regular security update including quality improvements, there are no new OS features being introduced in this update, moreover, you can’t update to Windows 10 CU via Windows Settings unless you install this cumulative update. This does bother those who run the Windows 10 Enterprise editions. But if you don’t want the KB4015217 update failing to annoy you day by day, you can hide and skip it, and then get the Creators Update push via the key KB4013214 update. Here’s how to make it.

Hide the KB4015217 Update

To skip this update, you need to use a diagnostic tool of Microsoft—Show or hide updates troubleshooter.

  1. 1. Download the wushowhide.diagcab file from Microsoft Download Center.

  2. 2. Run the file you’ve saved.

  3. 3. After the detecting, select the Hide updates.

  4. PICTURE hide-kb4015217-windows-10-creators-update

  5. 4. Check the KB4015217 update from the list.

  6. 5. Click Next.


Then you can follow the on-screen instructions to finish hiding the update. When it completes, you can open the Windows Settings. This time, you won’t receive the KB4015217 update anymore.

Get Windows 10 Creators Update via Installing the KB4013214 Update

Now that you’ve hidden the update that keeps failing to install, you can now update to the Windows 10 Creators Update. If you still get no message from the Settings, this means you need to manually install the mandatory update, KB4013214, which prepares your PC for the Windows 10 Creators Update by installing the UPX.

  1. 1. Download the KB4013214 Mandatory Windows 10 Creators Update according to your system type.

  2. 2. Unpack the .cab file on your computer.

  3. 3. Run the windows10.0-kb4013214-x64.msi file.

  4. 4. Restart the computer.

After the reboot, your screen will dark and it will pop up the amazing box that announces you to download and install the Windows 10 Creators Update next time you or to check for updates in Settings. Also, it will review the privacy settings on your computer before this happens and they will take effect after the update is installed.


Now you can go to the Settings for Update & security and click the button Check for updates. It is a thrill to see the Windows 10 Enterprise Version 1703 starts downloading.

What to Do Before the Windows 10 Creators Update

Congratulations! You can finally update to Windows CU! Before you install the Windows 10 Creators Update, it is better to back up the important drivers on your computer in case issues, like no WiFi, Windows 10 game loading issue, no sound, etc., impact your experience to the new OS. It is recommended to use Driver Talent to back up the drivers before the Creators Update installed. Get it via the button below:

Download Now

Here’s how to backup drivers before you update to the Windows CU.

  1. 1. Go to the Backup menu on Driver Talent.

  2. 2. Check the drivers you need to backup.

  3. 3. Click Start to backup the drivers.


Now check the Windows 10 Creators Update and enjoy yourself with the new OS. If you have questions on fixing KB4015217 update failing, or meet any problems before or after installing the Windows 10 Creators Update, you can comment below or go to our forum for solutions.

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