It's a very nerve-wracking but also hot issue that your computer is stuck on a black screen after Windows 10 upgrade or update, like Windows 10 Creators Update, Windows 10 Fall Creators Update 1709, Windows 10 April Update 2018, etc.. We've received lots of reports about this Windows 10 black screen of death issue, like
"updating from 8.1 to 10 from the ISO and after a few reboots it just hangs at a black screen",
"downloading Windows 10 for a good few hours, a black screen with Windows 10 at the top and the prompt X:\Windows\System32> with a flashing icon afterwards",
"black screen when booting my laptop after upgdating to Windows 10 Fall Creators Update",
"Windows 10 black screen during install",
"black screen after Windows 10 April 2018 update",
"Windows 10 shows black screen after sleep",
"black screen when booting my computer after Windows 10 Creators Update",
"Windows 10 black screen with cursor after login"
"Windows 10 black screen with a spinning circle or white dots"
"black screen but the sound is normal when conducting a video conference"
In fact, black screen is not a unique error in Windows 10. You may encounter it or even blue screen of death when installing Windows 10 update, updating from Windows 8.1, Windows 8 or Windows 7. Luckily, there are workable solutions to fix it. Below are the top 8 ways we've summed up for you. Try any of the solutions when your computer is hang or frozen in black screen during Windows 10 install or after Windows 10 update.
Updated: "How can I get into the Windows screen to do all the tips you mentioned? I can't see anything but just a black screen or a screen with a stupid blue window frozen after Windows 10 update!" ---- Since we've received many messages like this, we'd like to detail more to help you out. First of all, you can try Safe Mode to enter the Windows system if you've previously set it up on your system.
Step 1. Hold the power button to shut down and repeat this until it comes to the Recovery screen.
Step 2. Click the buttons See advanced repair options >Troubleshoot >Advanced options >Windows Startup Settings > Restart.
Step 3. Press F4/F5 to Enter Safe Mode (with Networking). Then go to fix black screen issue on your Windows 10.
If you still can't enter Safe Mode and get stuck in the black screen or blue screen, the only thing you can do is to boot your computer from the installation CD or DVD or USB flash drive, and then reinstall Windows 10. See How to Start Windows from a CD or DVD.
Black screen after Windows 10 Fall Crerators Update/Creators Update/Anniversary Update is caused by many issues. After entering your Windows, let's see how to fix it with the top 8 tips below.
All the solutions can help to fix black screen on Windows 10 for all laptops, desktop PCs, or notebook computers, including Asus, Acer, Dell, Lenovo, HP, ThinkPad, Toshiba, IBM, Sony, Gateway, Samsung, etc..
Nowadays, affected by the outbreak of the coronavirus disease (COVID-19), most of us are required to stay at home. We can only choose to work remotely from home or participate in distance learning.
If you encounter the black screen when having a video conference on your laptop, and the sound is normal, it's most likely that something goes wrong with your discrete graphics. You can run the DirectX Diagnostic Tool and get to the Display tab to see whether the device name shows your integrated graphics or discrete graphics. If only the integrated graphics card is displayed, that means we are thinking the right thing.
In this case, disabling the discrete graphics in Device Manager can help you get rid of the black screen issue.
Please note that this method only applies to laptops.
If the display/grpahics/video driver is outdated or not compatible with Windows 10, it may cause the Windows 10 black screen issue after update. Some users reported that they had installed the correct display driver but still didn't work. This is because the driver installed from OEM or display card manufacturers can't work properly in Windows 10. To fix this, you can try Driver Talent (formerly called DriveTheLife). It helps you to check if the video driver is outdated or incompatible, and then intelligently install the official and also the best-matched video driver for Windows 10 to work properly.
Download and install Driver Talent on your PC.
Step 1. Launch Driver Talent to scan your computer and check driver issues.
Step 2. If the display/graphics driver is missing or corrupted, Driver Talent will inform you to fix it; if it is outdated, you are allowed to update to the latest display driver that is best-matched with your Windows 10.
Step 3. Restart your computer after the display/grpahics/video driver is fixed.
Reverting to the earlier drivers is another workable tip to fix Windows 10 black screen problem. There are 2 ways to go back to the previous drivers:
Step 1. Use Driver Talent . In the "Restore Drivers" menu, you can restore the drivers to previous ones if you have backed up them.
Step 2. Go to the Device Manager, expand "Display Adapters", right-click on the Display Adapter listed and click on Properties, get to the Driver tab, and then click Roll Back Driver.
Some external devices you plug into the computer might also cause Windows 10 black screen with cursor or black screen of death after update.
Step 1. Unplug all external devices.
Step 2. Restart the computer.
Step 3. If the black screen has disappeared, plug the devices again at a time to see which piece of hardware is causing this issue.
Step 4. Install updated drivers for that hardware with Driver Talent.
You can try uninstalling the programs or Windows updates you've installed recently. Maybe the new programs/updates are not compatible with Windows 10 Fall Creators Update, Windows 10 Creators Update or Windows 10 Anniversary Update, and as a result, you are bothered with the black screen.
To remove the program, application or update, you can go to Control Panel >Programs and features, and then right-click the item and select Uninstall. After that, restart the computer to see if the Windows 10 black screen issue still persists.
Note: If you can't find the newly-installed updates in Control Panel, follow the steps in this post to uninstall them: How to Uninstall Windows 10 Quality Updates via Advanced Start-up.
Some users posted that disabling fast startup help to solve the black screen on Windows 10. You can have a try.
Step 1. Go to Control Panel, select Power options, and click on "Choose what the power button does" (located in the left pane).
Step 2. Click on "Change settings that are currently unavailable".
Step 3. Unmark the checkbox "Turn on fast startup".
If you are currently in the black screen with the pointer, you don't need to reinstall the OS, because the keyboard inputs work. If you have an on board Intel graphics controller as well as an add on graphics card, Windows thinks that you have one more monitor connected than you actually have. So when Windows loads its outputting, the video signal gets to a bogus monitor.
If you have a local account with auto-logon on, you can run CMD by pressing Windows key + R, type cmd and press enter. Wait seconds and run the command shutdown.
If you are using a laptop, unplug your computer and take out of the battery. Then hold on and wait for a little while. Put the battery back in the computer, plug it and restart your computer.
We don't create this method, but just know it from forums. Some users reported that it worked. You can have a try.
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Above are all the workable tips we've known till now to resolve the Windows 10 black screen issue. If you still fail to fix the black screen after Windows 10 Fall Creators Update/Creators Update/Anniversary Update, you can leave a comment below to let us know. We will update you if there are newer solutions to fix this issue. If you have any new solutions or any questions, you can also share it with us in the comments section. Any other Windows 10 related problems, please go to Windows 10 section on this site or to our blog for solutions.
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