Sep. 12, 2018 / Updated by Bessie Shaw to Windows 10
Dolby users encountering Dolby Digital Plus not working or disappeared circumstance after Windows 10 upgrade is not an uncommon Dolby audio case. You can find it showing up in the programs list but not appearing on desktop icons. Whenever you launch the Dolby Digital Plus, error message reads, “The current Dolby Digital Plus audio driver version is XXXX and the software app expects driver version XXXX. Please install a valid driver and software application combination”.
For most part, that malfunction has closely relationship with the audio drivers since Windows update always tries to replace the old drivers with the latest ones. While the Dolby Digital Plus audio driver may be incompatible with OEM audio driver, like Realtek Audio driver and Conexant Audio driver. To fix this driver compatibility issue, you have to download the matched audio driver for your Dolby Digital Plus or Dolby Home Theater. If you are trapped in that trouble, you can have a try with below solutions to retrieve your Dolby atmos which have been proved effective by many Windows 10 Dolby users.
Press Win + X and then navigate to Control Panel -> Programs -> Programs and Features. Find “DOLBY HOME THEATER”, the place to download Dolby Digital Plus and fix common Dolby errors, right click on it and select Repair and then your PC will automatically update drivers to fix Dolby Digital Plus disabled problem.
Uninstalling the Conexant audio driver in Device manager and then restart your computer. Windows will load the new Conexant audio driver version for you automatically. Below is how.
1. Press Win + x to open Device Manager.
2. In Device Manager, double click on “Sound, video and game controllers” to expand it.
3. Right-click on the audio device (e.g. Realtek High Definition Audio or the Conexant HD Audio) and then select Uninstall in the context menu.
4. Restart your computer and then Windows will reload the Dolby drivers for Windows 10 to solve the audio issue.
After you upgrade to Windows 10 operating system, the current version of your audio driver may conflict with Windows 10 you can try rolling back to an older Dolby Digital Plus audio driver.
1. Locate your audio device in Device Manager.
2. Right-click on it and then choose Properties.
3. Turn to the Driver tab, and you can get the current driver version.
Note: You'd better jot down detail version of the audio driver in case you need it later.
4. Click on Roll Back Driver and follow the wizard to switch back to the previous version of the audio drivers.
If Roll Back Driver choice fails, select Uninstall and then navigate to Dolby softaware official website or your computer’s manufacturer website to install an older version audio driver. Or if you prefer a quick and safe to install audio drivers for your Dolby Digital Plus, a professional driver updater utility is recommended, like Driver Talent, an all in one driver update and management tool, takes only minutes from detecting driver issues to repairing problematic Dolby audio drivers for Dolby advanced audio device.
Click the download button to let Driver Talent fix your problematic Dolby Digital Plus audio.
Launch Driver Talent and it will begin to scan all the drivers installed on your computer. All the outdated, missing, broken, or other incorrect driver issues can be detected within seconds.
Click “Repair” and Driver Talent will download and install the best-matched Dolby Digital Plus audio driver automatically. You can also update Dolby audio drivers to the latest version. But it is NOT recommended to keep the Dolby drivers up-to-date all the time, especially Dolby audio drivers for Windows 10, for doing so may lead to system and drivers incompatibility.
Note: In case you need to reinstall a specific Dolby audio driver later, you’d better back up Dolby Digital audio drivers with Driver Talent before update any driver.
Restart your computer and reinstall Dolby Digital Plus or Dolby Home Theater software to make the updated Dolby audio drivers take effect.
Note: Apart from drivers downloading and updating, Driver Talent comes with more advanced features, say create a restore point before installing any new drivers, drivers download for another computer, PC speed up, VR support check, etc.
If you have any further trouble about how to resolve Dolby Digital Plus not working error for Windows 10 or you have better solutions, please let us know by leaving us comments below.
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