Sep. 09, 2018 / Updated by Bessie Shaw to Windows 10
Users of Logitech BRIO webcam are complaining that after upgrading to Windows 10 Creators Update, the device isn't working properly. If you are running into Logitech BRIO Webcam not working issue after installing the Windows 10 Creators Update, such as Brio 4K doesn’t work with Windows Hello, Logitech BRIO camera not detected/recognized etc., here are several effective solutions we gathered from Logitech forum.
The first thing you should do when you find your video from your BRIO webcam lost or your webcam is no longer recognized by Windows 10 CU is to check whether your Logitech BRIO camera driver is incompatible, for the BRIO Webcam driver or software compatibility issues may occur after Windows 10 Creators Update. To exclude that likelihood, uninstall all the Logitech software and drivers completely Control Panel and follow below steps:
1. Use the Windows shortcut keys Win + X to open Control panel and then click Device Manager.
2. Expand the Imaging Device category and locate the Logitech BRIO / UNKNOWN device.
Note: The UNKNOWN device with a yellow triangle exclamation icon indicates there is something wrong with your Logitech camera drivers.
4. Right-click on Logitech BRIO / UNKNOWN device and then select Update Software.
5. In the Update dialog, choose “Browse my computer for driver software” -> “Let me pick from a list..”, then click Next.
6. Make sure the “Show compatible hardware” checkbox is ticked and select “USB Video Device” under the model list, then Click Next.
NOTE: If there is a list of categories, select Imaging Devices first, then the USB Video Device.
7. Wait for the webcam driver to be installed and then follow the on-screen instructions to reboot your computer.
According to the Logitech support team, the newly released Windows 10 Creators Update has more stringent rules than the prior version on the Windows Hello access authority. It stops the BRIO 4k from working for Hello, thus the Logitech drivers or camera firmware can’t properly identify the BRIO 4k as having "enhanced anti-spoofing for Windows Hello which leads to the Logitech Brio Webcam fails to work malfunction.
To troubleshoot that problem, you can bypass the hardware check for anti-spoofing by manually modifying the Local Group Policy Editor to get the Logitech camera back working on the Creators Update.
Step 1. Press Win + R, typing “gpedit.msc” into the Run box to open Local Group Policy Editor.
Step 2. Under "Computer Configuration", follow the path Administrative Templates -> Windows Components -> Biometrics -> Facial Features.
Step 3. Right click on "Configure enhanced anti-spoofing" and select Edit, Set it to Disabled.
Step 4. Restart your computer.
Then the BRIO webcam should be recognized the Windows 10 CU system and unlocking Windows Hello access.
If you prefer a quick way to get the best-matched Logitech Brio Webcam driver and solve the Brio Webcam not available hitch, you can turn to a trustworthy audio driver updater tool, like Driver Talent. Favored by millions of people worldwide, it could download and update the most compatible Logitech Brio camera drivers with just one click.
Click the button below to get Driver Talent and update the Logitech Brio webcam driver in a flash.
Click “Scan” to make a full detection for the outdated, missing, broken or corrupt drivers, Windows 10 Brio webcam driver included.
Note: In case you may need to roll back to any specific Logitech webcam driver version later, you’d better back up drivers before this step.
Click “Repair” to download and install the best-matched Logitech Brio webcam driver for Windows 10 CU. You are also able to update to the latest driver version by clicking “Update”.
Reboot your computer to make the newly installed Logitech Brio webcam driver come into effect.
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Hope you can get the incompatible Brio camera driver for Windows 10 CU and get rid of Logitech Brio webcam driver not working error. If you have more workarounds on Logitech Brio camera bugs, please share with us in the comments section or go to the OStoto official forum for further discussion.
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