Dec. 19, 2019 / Updated by Bessie Shaw to Windows 10
"There was a problem connecting to OneDrive. Check your Internet connection, and then try again." You may encounter this Microsoft OneDrive connection issue when you're trying to access your files, photos, music, etc. from your Windows 10 laptop or desktop. Sometimes, the error message "There was a problem signing you in. There's a problem with your account. To learn how to fix this problem, go to OneDrive .com and sign in. After you fix the problem, try again." also occurs and stops you from synchronizing files.
If you come across "There was a problem connecting to OneDrive" problem after the Windows 10 upgrade or updates like Windows 10 Creators Update or Anniversary Update, you can refer to the solutions below to fix the error.
First, check your network state to see if it is the Internet connection that causes the Microsoft OneDrive not working on Windows 10. Make sure you can launch the Windows Store, open a web page or send an e-mail. If there no WiFi or if the Ethernet is not working, you may need to update the network driver and then fix the OneDrive issue.
Step 1. Use Windows shortcut keys Win + X.
Step 2. Select the Command Prompt (Admin).
Step 3. Type the command netsh int ip reset c:\resetlog.txt into the box and press the Enter.
Step 4. Type into netsh winsock reset, and hit the Enter.
Step 5. Restart the computer and connect to OneDrive to see if the error "There was a problem connecting to OneDrive" persists.
Note: If your PC is in version 1703 (Windows 10 Creators Update), you can go to the Start menu to find Command Prompt.
1. Click the Start menu and turn to W category.
2. Expand the Windows System entry.
3. Right-click the Command Prompt for More, and then select the Run as Administrator.
Step 1. Launch the Internet Properties
Use Windows shortcut keys Win + R to open the Run. Type into inetcpl.cpl and hit the Enter key to launch the Internet Properties.
Step 2. Modify Settings in Advanced Tab
Choose the Advanced tab. Scroll down and tick the options Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2. Then click the Apply button.
Step 3. Modify Settings in Connections Tab
Go to the Connections tab. Click the LAN settings button below. Check the option Automatically detect settings and uncheck the option Use a Proxy Server for your LAN. Click the OK.
Then click the Apply and the OK button to exit. Restart the computer and open Microsoft OneDrive to see if the connection is available.
Note: If this method does not work, try resetting the Internet: Go to the Advanced tab and click the Reset button below.
Resetting Windows 10 built-in application, like Microsoft Edge, Windows 10 Store, Windows 10 Photos, etc. helps to quickly fix the app not working. You can reset OneDrive to troubleshoot the error "There was a problem connecting to OneDrive. Check your Internet connection, and then try again."
Step 1. Launch the Run on Windows 10.
Step 2. Paste the command to the box: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset.
Step 3. Click the OK button.
Step 4. Wait for the Microsoft OneDrive icon appearing in the notification area. If it does not appear, paste the command to the Run: %localappdata%\Microsoft\OneDrive\onedrive.exe.
After the Windows 10 upgrade or update, the outdated network driver can result in various network connection issues, such as unidentified network problem, OneDrive not connected, modem error 651, etc. So it is necessary to install the network driver updates when you encounter the error "There was a problem connecting to OneDrive."
To avoid spending a lot of time manually update drivers, you can make it with Driver Talent, the leading driver manager for Windows 10. Review as an intelligent software by engadget, Driver Talent can automatically detect faulty network drivers and find the best-matched drivers for the system. Get the driver updates via the Download button below and quick fix the OneDrive error on your Windows 10.
Here are three easy steps to get the network driver up-to-date.
Step 1. Launch Driver Talent and click the Scan button to detect missing, outdated or broken drivers on the computer.
Step 2. Click the Update button if there are driver updates available. Or click the Repair to solve driver issues.
Step 3. Perform the computer restart to make the driver changes take effect.
That's it. Hope the 3 solutions above can help to fix the OneDrive error "There was a problem connecting to OneDrive" and hope you can finally get access to your data on OneDrive. If you have any questions on Microsoft OneDrive, you can comment below, click the LEFT MENU on this page for technical support, or go to Windows 10 section on this site for other solutions.
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