Jun. 21, 2018 / Updated by Bessie Shaw to Windows 10
Recently, a lot of users reported the Internet not working issue in Windows 10, as below:
Internet is shown to be connected but Internet doesn't work. No Internet access.
My Internet is connected but browser is not working after Windows 10 update.
WiFi is connected but Internet is not working. No Internet connection.
Internet is connected but no web page access in Windows 10.
Without the Internet connection, you may feel like entering the Dark Ages. Here are top 4 ways to fix the Internet working issue on a laptop or desktop, applied to Windows 10, Creators Update and Fall Creators Update 1709.
To troubleshoot the Internet not working but WiFi is connected issue in Windows 10, you could try to remove all wireless networks. Do the following steps:
Step 1. Right-click the Start button and then select Control Panel.
Step 2. Click Network and Internet and then click Network and Sharing Center.
Step 3. Click Manage Wireless Networks.
Step 4. Remove all wireless connections by right-clicking on it and click Remove network
Step 5. Restart your PC.
Step 6. Once booted, it will scan for the available WiFi networks.
Step 7. Click on the network that you want to access and click connect.
Step 8. Type in your password and click connect.
You could also try to forget the wireless network to fix the Internet not working problem in Windows 10. Take these steps:
Step 1. Click the Start button and then click Settings.
Step 2. Click Network & Internet.
Step 3. In the left pane, click WiFi.
Step 4. Click Manage known networks. You could view all the wireless networks that your computer knows.
Step 5. Locate the wireless network that you want to forget and click on it and then click Forget.
Step 6. Restart your PC.
Step 7. Once it turns on, repeat step 1 to step 4, and then click Add a new network and enter the network name and select the network security type. Remember to check the option Connect automatically.
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If the above methods still can’t solve your Internet not working issue, you could try to reset your modem and router. Take these steps:
Step 1. Locate the Reset button on your modem or router.
Step 2. Press and hold the Reset button firmly for about 30 seconds to complete the reset process.
Note: Reset your router to its default factory settings will also reset the password.
Step 3. Unplug and plug the power cable of your router or modem.
The faulty wireless network adapter driver could also be the culprit of Internet not working issue. You could uninstall and reinstall the network driver. Take these steps:
Step 1. Right-click Start and click Device Manager.
Step 2. In the Device Manager window, expand the entry Network adapters.
Step 3. Right-click on the adapter you want to uninstall and click Uninstall.
Step 4. Click OK to remove the adapter and uninstall the network adapter driver.
Step 5. Once the uninstallation is complete, click the button Scan for hardware changes to search for and reinstall the correct adapter.
Step 6. Reboot your PC.
If your wireless adapter driver is outdated, the Internet not working problem could also occur. It’s highly recommended to use a driver update utility like Driver Talent to perform a free scan of your driver status. Once your network driver is outdated, corrupt, broken or missing, it could automatically update your outdated driver and repair your corrupt driver in few seconds.
Click the download button below to grab Driver Talent directly. No viruses. No trojans.
Here are 3 easy steps to download the wireless network driver for Windows 10 with Driver Talent.
Launch Driver Talent. Click “Scan" to detect all your PC drivers.
Click “Update” to update your outdated network adapter driver. Click “Repair" to fix other identified problematic drivers immediately.
Reboot your PC to allow changes to take effect.
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If you have any questions or ideas about the Internet not working issue in Windows 10, don’t hesitate to leave comments. For other Windows 10 related issue, such as no WiFi, PC slow, no sound, USB not working, Bluetooth not available, mouse and keyboard not working, you could check for solutions in the Windows 10 Fix section.
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